The first morning I went out around 8am, and I would say at least half the chairs were already taken. Obviously it was only one day and admittedly I`m very partial to my home away from, Excellence. Secrets Playa Mujeres Golf & Spa Resort; Sat, 12/Dec/2020 - Mon, 14/Dec/2020; 0 Adult(s) 1 Room; Change search. Secrets Playa Mujeres is large and pretty spread out. French toast is nothing but Texas toast drowned in cinnamon sugar. The Preferred Club at this resort offered no appeal to me. There are plenty of palapa's and loungers both at the beach and pool areas but the 'towel games' were ridiculous, they need to take a pointer from Excellence on this. Definitely not best AI food we have had. About Dreams Playa Mujeres Golf & Spa Resort. The Sip, Savor & See Dining Experience is only good for dinner. Also impressed that the curtains and windows did a good job of keeping most of the courtyard sound out at night-- other than our last night when a group of drunk idiots decided it was cool after midnight to jump in the pool and whoop at the top of their lungs for a good fifteen minutes. Playa Mujeres. What a sweetheart. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Restaurant staff is attentive but extremely slow service is the norm. We arrived at 8:00 with some confusion both at security gate and also at reception. Prices are calculated as of 04/01/2021 based on a check-in date of 17/01/2021. Entire lower section of the resort is closed down to accommodate travel agent fam trip party and a wedding. One day pass to the wet area of Secrets Spa by Pevonia® at Secrets Playa Mujeres 20% off spa treatments Preferred Club beach area; Hotel Location. Situated within a scenic private gated community within Playa Mujeres, Secrets Playa Mujeres Golf and Spa Resort offers everything you could want for an idyllic getaway for two. At Secrets Playa Mujeres, couples enjoy the benefits of a sumptuous escape in a sublime tropical beachfront setting. Just felt more cramped than what we`re used to. That was nice.An odd and unpleasant thing for me - when looking for a news channel - you instead get a porn channel. Not only does Dreams Playa Mujeres boast one of the largest water parks in Mexico, but it’s set on a long, white sand beach just 15 minutes north of the city of Cancun. Answer 1 of 2: We have some friends that will be in Cancun the week we are at Secrets PM. Guests may choose to dine at any of the restaurants that are serving dinner. Definitely got our monies worth. Probably my favorite pool layout. Mexican had excellent food and service. Our check in was smooth, our rooms ready, and off we went.Pool/BeachI actually think the beach is beautiful. The only negative on the pools is unless you have your own plunge pool or swim up, there are no other pools other than the main. There are a lot of better choices in the area, both all inclusive and not. Please feel confident to reach us prior your next visit at info.secpm@secretsresorts.com if you need assistance prior arrival.We look forward to have you back at our Resort, your home in the Mexican Caribbean. Nothing available but Jack Daniels, Finlandia vodka, and Bacardi rum in itty bitty airline bottles. In fact we were at the Excellent Riviera Cancun (ERC) just a couple of months ago.If you are unfamiliar with this level of adult only, all inclusive resort then you may be impressed but if this is not your first experience it will likely disappoint.Every aspect of service was exceptional, all of the staff were amazing and accommodated any and all requests. Rooms were beautiful and always found the a/c to work well. I saw people reserving pool chairs at 6am and then not going back to them for most of the day. Great service and great food.Had a drink in the preferred club and observed 2 things - not nearly as nice as the Excellence Club lounge at EPM, and very hot. I played pool volleyball and there were a couple members playing with us. Secrets Playa Mujeres Golf & Spa Resort: Great Beach - See 6,334 traveller reviews, 7,731 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort at Tripadvisor. Golf cart transport was quick and easy. The food was nothing special. Guests are responsible for cost of transportation to and from the resort. Let me start by saying that my husband and I travel to Mexico often. Secrets Playa Mujeres Golf & Spa Resort Rooms. Had the fish & chips which were fantastic, along with some gazpacho and paella. I have to honestly say that I have never seen it as bad as it is at this resort. Not a crepe to be had. Since we were staying at Excellence Playa Mujeres at the time, and just got a day pass here, you will see a lot of comparisons to the two. The room was spectacular!! Plus, with Complimentary Greens Fees and free transportation to and from the golf course, guests can enjoy a round of golf per person, per day . Please do not hesitate to contact us personally prior your arrival, we will be happy to assist you. Secrets Playa Mujeres Golf & Spa Resort Set within the beautiful and private gated community of Playa Mujeres, complete with famous white sandy beaches and stunning ocean views, this AAA Four Diamond award winning, adults-only, all-suite resort is perfect for a romantic beachside getaway. Taxes and fees that are shown are estimates only. Really a pretty good rate for that amount of time if you ask me. They went back to the preferred lounge and spoke to Christian Murray, who told them he was very sorry, and if they stayed in that room the first night, he would upgrade them to a Master Suite the next day, which they did. Spa is very overpriced and service very underwhelming. Each of our romantic wedding, honeymoon and anniversary packages is thoughtfully designed to make the most of your special time together. The wine choices were limited and dismal unless you were willing to pay for a bottle of something better. You felt like you were 'in their way' as they were literally removing every lounger around us and setting up round tables with tablecloths, etc... just seemed strange, and lots of others were commenting about it.They also need to do something about the horrible smell at all of the bathrooms around the main pool area. The mini bar (preferred status) is the saddest thing I've ever seen. We were all sweating sitting there waiting for other guests to arrive. Other features offered at the property include entertainment staff, a nightclub and meeting facilities. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. Was probably worst I've ever seen. Secrets Playa Mujeres Golf & Spa Resort: honeymoon - See 6 331 traveller reviews, 7,722 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort at Tripadvisor. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. But after getting everything sorted was greeted by our friends our fun day in the sun. World-Class Spa . And the dismal white wine was served warm (completely unchilled) one night and they just added ice to the glass. Therefore I have a very fresh comparison on what would should be similar all inclusive for a very similar price. the beach - was nice. My sister will be staying in Mexico from Feb 2 - 9 and we arrive on 7th. 4.5/5. Excellent starts of carpaccio along with white bean soup. We truly hope you can give us the opportunity to host you in the future so we can offer you the truly remarkable experience that you deserve. The room was spectacular!! Staff did great job of cleaning up. No lazy river, no 'quiet' area pools. Secrets Playa Mujeres Golf & Spa Resort. We have visited many similar properties, including Secrets Maroma Beach (SMB) and the Excellence Playa Mujeres (EPM) just down the beach from this property. Italian was biggest disappointment with the sauces tasting like a dry mix. I would never again stay at a Secrets based on our experience. Destination / Hotel; Arrival; Departure; Rooms. I could never get my room under 75 degrees even with blinds shut all day no matter how many times engineering said they looked at it. We got a day pass that cost $75 USD apiece, and that was for 7:00 AM until 11:00 PM. If you truly wanted some quiet time around a pool, it could be hard to find if there were some loud groups.Pretty good walk to the actual beach and down some stairs. Just didn`t get that with Secrets. In short, I will NOT be returning to Secrets Playa Mujeres. Popular attractions Norte Beach and Dolphin Discovery are located nearby. French toast is nothing but Texas toast drowned in cinnamon sugar. Very hard-working and always with a smile.Entertainment team was fun. Did go to sports bar for Cavs game one night and that was good although we had hoped to just grab quick dinner there but no food served. Same with the bathroom / shower. Meal & beverage plans. Beach--- rustic looking beach with lots of natural vegetation. Heart eyes were in the air at Secrets Playa Mujeres Golf & Spa Resort! Where they are lacking is in pool/beach concierge service. We arrived at 8:00 with some confusion both at security gate and also at reception. A maximum of 4 people are allowed per seating. They also were responsible for putting on the fire show at night, which was good, and very similar to ones we've seen at Excellence.We had 3 meals there... breakfast buffet at Market Cafe. Nothing bad but just not great. Hi there all i have a question, my folks will be in cancun while we are at the excellence and wanted to know if it is possible to get a day pass for them to come visit us at the resort. I also noticed they were not upholding the dress codes, allowing sleeveless shirts for men at lunch and shorts for men at dinner when it states formal.Overall we had an excellent vacation but we won't be returning to SPM. eConcierge Secr... P, Social Media Coordinator & eConcierge at Secrets Playa Mujeres Golf & Spa Resort, responded to this review. Yes there is a fair amount of seaweed but it is cleaned several times a day and I thought it was acceptable. Intimate and exclusive, this private gated retreat lies right on the glorious white sands of Mexico's famous Playa Mujeres. Excellent including the afternoon macaroons. Also very funny and entertaining during the afternoon contest at the pool. I'm glad I didn't let some of the bad reviews and comments stop us from going.Check In and The RoomsOur daughter and her husband had vacationed at Secrets Playa Mujeres a few weeks before our scheduled trip. I don't know why. This brand new, adults-only resort boasts stunning suites, most with ocean views, and is only 35 minutes from the Cancun International Airport. Very good! We saw a lot of people fall every day! I could not recommend this resort. Secrets Playa Mujeres Golf & Spa Resort. Not nearly as big of a choice as at Excellence, but service and food were good. Do you have to pay for the palapas? It wasn't like it was 5:00 or so.. it was like 3:30 - 4:00. The first morning I went out around 8am, and I would say at least half the chairs were already taken. The lobby, spa, meeting space, and a few of the restaurants are situated on top of a small hill and then you take golf carts to where all of the rooms, pool, shops, and a few other restaurants are at the beach. There were only about 10 pool floats for the whole resort, so they were monopolized and hidden by guests as well. My fave vacation drink in Mexico is Fresca or Squirt and tequila and they were out of them all week which may sound petty but every place I've ever stayed in MX this was common to have it Not a huge tequila selection either but did have Don Julio Silver and 1800. The price shown on the payment page constitutes the final guaranteed price, is subject to availability and prevails over any other price, until the current session expires. Would be difficult to have a couple loungers out there and not much room in the pool.Main pool area is fantastic. This year, we surprised our guests at Secrets® Playa Mujeres Golf & Spa Resort by celebrating Day of the Dead featuring the famous Catrina across the resort! Bars=== had nightly pre dinner drinks at Rendezvous and found a delicious nightly espresso martini. Secrets Playa Mujeres Golf & Spa Resort is a adults-only, all-suite hotel, just 10 minutes north of Cancun. Management just needs to sharpen up and show a bit more presence there. They both seem to hit most of what's important to us. Guests must make arrangements through the resort concierge by 3 p.m. I really enjoy palapas more than just umbrellas.Towards the end of the day, we (and another group across from us) were still enjoying the pool and talking, and the workers were setting up tables and taking down loungers all around us. Had the fish & chips which were fantastic, along with some gazpacho and paella. Overlooking the garden, the suite is equipped with air conditioning, minibar, LCD cable TV and free Wi-Fi. And a lot of what is written here was also shared in the Playa Mujeres forum on April 23. Enjoy free WiFi, free valet parking, and 2 outdoor pools. We would like to thank you for choosing our resort as your host on your recent gateway to our destination. Dear LizInTexasThank you for taking the time to write a review about your stay in our resort.We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks.We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.While we understand the way you felt about the situation experienced during your stay, we do hope that our reply to your feedback restores some semblance of trust on us. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels.We have taken note in our opportunity areas kindly mentioned on your overview. the staff did nothing about this. None of us wanted to be on a small cot) One of our group had the vacation club membership and clearly the resort had an issue with reservations made via that channel vs a direct booking. The first day we arrived there was not one chair to be had at the pool at 11:30am. You should not have guests looking around, not knowing where to get towels or chairs, and fending for themselves.Having said all this, I would still recommend Secrets Playa Mujeres. First let me say that I was fortunate to have a recent comparison to the Excellence playa mujeres just down the street last month on a family trip. They were setting up for the buffet and fire show later. Had a number of drinks that were inconsistent from drink to drink on the taste and really felt some tasted watered down which I've never said on any other trip before. It was a girls trip where we booked two rooms with two double beds only to find it was a kind bed and a cot in each room. But after getting everything sorted was greeted by our friends our fun day in the sun. Secrets Playa Mujeres Golf & Spa Resort. The porch is small- enough for a cafe table but that's all. We had a fabulous week!! I have to honestly say that I have never seen it as bad as it is at this resort. And a lot of what is written here was also shared in the Playa Mujeres forum on April 23. Secrets has grossly disappointed with this property, and the management couldn't care less. We were staying down the beach a couple miles at Excellence, and were greatly looking forward to spending a day with our friends from the U.K. who were staying here. The Preferred Club at this resort offered no appeal to me. Both at the beach and the pool, they use umbrellas. Spa is very overpriced and service very underwhelming. Grateful to God to permit us to capture this beautiful wedding video of Patrick and Jenn. The same hydro therapy at Excellence Resorts brings you through it with a spa staffer, and ends with a neck/shoulder massage. Coco Cafe was very convenient in this layout of the property so used it daily. I thing there is a bit more of an elegance that Secrets does not capture. Secrets Playa Mujeres Golf & Spa Resort, Playa Mujeres Picture: Spa hydrotherapy circuit. I'm glad we did! Secrets has grossly disappointed with this property, and the management couldn't care less. Meal and service was excellent. There should be lights in the evening around those steps too. Same with the bathroom / shower. No lazy river, no 'quiet' area pools. Much better options out there for a much better value and MUCH better amenities...pretty much a lot of money for a nice view and not much else...sad. My fave vacation drink in Mexico is Fresca or Squirt and tequila and they were out of them all week which may sound petty but every place I've ever stayed in MX this was common to have it Not a huge tequila selection either but did have Don Julio Silver and 1800. We saw people 'claiming' entire sections for all their friends or family members, who either never turned up or weren't there until noon.The design with the convention center being combined with the nicer restaurants, theatre and bars is also very disappointing. Really a pretty good rate for that amount of time if you ask me. Little things like this just make the difference sometimes. Really a pretty good rate for that amount of time if you ask me. The moral to this is that management didn't care about solving the problem and making guests happy, they only cared to prove their position and what was requested vs available. Secrets Playa Mujeres Golf & Spa Resort is idyllically located within the exclusive gated community of Playa Mujeres, on Greg Norman's famous 18-hole golf course. Please contact us directly at your info.secpm@secretsresorts.com to take care of your next reservation.Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. Yes there is a fair amount of seaweed but it is cleaned several times a day and I thought it was acceptable. I thing there is a bit more of an elegance that Secrets does not capture. the beach - was nice. Again, nice, just different. As soon as we arrived at The Preferred Lounge for check in, Mr. Murray greeted us with open arms and a big smile. And the dismal white wine was served warm (completely unchilled) one night and they just added ice to the glass. I would give it a 3 1/2.More, Dear 1travelinman,We appreciate the time that you have invested on writing an overview of your visit to our resort. The only negative on the pools is unless you have your own plunge pool or swim up, there are no other pools other than the main. stay elsewhere... too many negatives to overcome. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. Day of the Dead is one of the most important traditions within the Mexican culture, celebrated on November 1 … Mr. Murray was very nice and very easy to deal with. Swim up bar wasn't as exciting as at other places. Huge and with infinity area. Location. Please contact us directly at info.secpm@secretsresorts.com to take care of your next reservation.Warm regards.Cristian Díaz Social Media Coordinator & eConcierge. Was probably worst I've ever seen. In the Secrets Playa Mujeres, we would have been happy with 72. Drink quality was decent. The natural beauty of Playa Mujeres is designed into every detail of this adults only playground. Secrets Playa Mujeres offers 9 dining options: 1 buffet restaurant, 5 à la carte restaurants, two grills and a café. Mexican had excellent food and service. Located in the exclusive Playa Mujeres residential development, Secrets Playa Mujeres Golf & Spa Resort is a mere 10-minute drive north of Cancun and 35 minutes from the Cancun International Airport. Polite, professional, a true gentleman.Golf CartsI actually liked the way the resort was divided into two sections. Wish we had gone there earlier. The resort was at capacity while we were there, and we never waited more than 5 minutes to get into a cart. And after check in, you get carted to the `main` resort area with pools, etc. Answer 1 of 7: Does anyone know if it is possible to purchase a day pass for visitors. Featuring an infinity pool with expansive ocean views (swim-up bar included), buffet and a-la-carte restaurants along with cafés and bars. A maximum of 4 people are allowed per seating. 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Secrets Playa Mujeres Golf & Spa Resort: Better than expected except for the Preferred Club - See 6 200 traveller reviews, 7,621 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort at Tripadvisor. We would return however will probably try something different next trip as there are other places we would still like to stay. It's possible that the policy has changed so I would recommend contacting EPM, if it's that important to you. See 6,373 traveller reviews, 8,434 candid photos, and great deals for Secrets Playa Mujeres Golf & Spa Resort, ranked #7 of 16 hotels in Playa Mujeres and rated 4.5 of 5 at Tripadvisor. THREE LITTLE BITTY AIRLINE BOTTLES. I had sent numerous emails and had lots of communication with the sales staff / reception staff before arriving, but it still took them a long time to find that I was actually supposed to be there. I saw people reserving pool chairs at 6am and then not going back to them for most of the day. In short, I will NOT be returning to Secrets Playa Mujeres. It was ok, but not the market they are trying to be.. certainly nothing more than a 3 star property at best. We had some excellent meals, some good, some ok, some not so good. There was no quiet pool area. One day pass to the wet areas of the Secrets Spa by Pevonia® (per person, per stay), located at Secrets Playa Mujeres next door (adults only) 20% off spa treatments (not combinable with any other promotions/offers) Upgraded mini-bar service and bathroom amenities; Complimentary computer access in the Preferred Club Lounge Playa Mujeres, Quintana Roo . The carts were always fast and... We were staying down the beach a couple miles at Excellence, and were greatly looking forward to spending a day with our friends from the U.K. who were staying here. Special mention to room service waiter Santorino. Adults; Update Rates Reviews in the Secrets Playa Mujeres Golf & Spa Resort, Cancun. 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